Logging In / Resetting Username and Password

Please try the default of login=admin and password=pass. If there is another user at your company with administrator access they can log in and go to Admin -> System -> Users to select your username and enter a new password.

For Hosted Customers:

Click the question mark icon in the Password box, enter your Username, and click the Reset button. You will receive an email with a link to change your password. Please submit a ticket if you are not able to reset your password using this method.



For Non-Hosted Customers:

Here are instructions for resetting your NolaPro credentials in Windows. If you have Linux, skip steps 1 & 2 and just enter a console command prompt.



* Start --> run --> cmd (click ok -- this will open a DOS C:> prompt or something similar)



* Type in (or copy & paste) this command: cd \program files (x86)\noguska\nolapro\apache\mysql\bin

(hit enter)



* Type in: mysql -uroot

(hit enter - this will enter mysql)



* Type in: use nolapro;

(hit enter)



[This step is optional -- to change username (default is "admin")]



* Type in: update genuser set name='xxx' where id=1;

(hit enter -- put in your username in place of the xxx -- leave the quotes)



* Type in: update genuser set password=md5("yyy") where id=1;

(hit enter -- put in your password in place of the yyy -- leave the double quotes)


* Type in: exit;

(hit enter to leave database)



* Type in: exit;

(hit enter to leave DOS)


Then try to log into NolaPro with xxx/yyy (your new username/password).



If this does not work we'll be happy to assist you via the phone (small fee applies). Good luck!