Process credits to a credit card

You can void a credit card payment by going to Income -> Invoices and clicking to edit the invoice with the payment you'd like to cancel. In the Payment Detail section, click Void Payment for the payment you'd like to cancel. The system will contact your credit card processor and attempt to cancel the transaction first, if it hasn't posted, and then issue a credit if canceling is not possible.

You can also void credit card payments by going to Income -> Payments -> Void Payments.

If your agreement with your credit card processor allows, you can add direct credit card credits for customers by going to Income -> Payments -> Enter Payments and entering a negative Amount for a CC payment.

You can also issue refunds for customers on existing credit invoices by going to Income -> Payments -> Refund Credit.

On the Refund Credit screen, when Pay How is set to Credit Card, a Refund To Card selection appears listing the original approved card transactions found for the selected credits (shown as card type, last 4 digits, original amount, date, and transaction ID). Leaving it on the default Record Only records the refund in NolaPro for reference only; nothing is sent to the card processor. Choosing one of the listed transactions sends the refund to the processor and applies it back to that card, and the on-screen note changes to confirm the refund will be processed.

The card refund is sent to the processor before the refund is recorded, so if the processor declines it, a Refund Failed message is shown and nothing is recorded. The Refund To Card option only appears when a matching original card transaction can be found. It is not offered for the Manual or PSiGate processors, which cannot process refunds; use Record Only for those.