Refund Shipping on RMA

Refund Shipping on RMA

To refund the Shipping charges when generating an RMA, create the RMA as you normally would do. Then do the following:

1. Open the Invoice in Billing -> Invoices -> New Invoice.
2. Unpost the invoice and then enter the credit to the shipping in the Shipping box at the bottom of the screen.
3. Click Next until you reach the screen giving you an option to print or email the invoice.